1. Who we are
Cleanor Service Inc. (“Cleanor”, “we”, “our”, “us”) provides commercial cleaning and maintenance services in Toronto and the Greater Toronto Area.
This policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over your information. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Information we collect
We only collect information we actually need. Depending on how you deal with us, that may include:
A. Clients and prospective clients
When you request a quote, book a service, or contact us: your name, company name, phone number, email address, service address, and details about the space or services you need.
B. Job applicants
When you apply through our careers page, we collect: your full legal name, date of birth, phone number, email address, home address, the position you are applying for, your legal eligibility to work in Canada, your availability, an emergency contact name and phone number, your resume, a government-issued photo ID, and your signed consent for a police background check.
C. Phone calls
Calls to our office may be answered by our Office Assistant phone system. Calls may be recorded or transcribed so we can respond to your request and for quality assurance and training.
D. Website visitors
Our website may collect basic technical information such as your IP address, browser type, and pages visited, including through cookies (see section 9).
3. How we use your information
We use your information to:
- Respond to inquiries and provide quotes for our services
- Deliver, schedule, and manage cleaning services
- Communicate with you about our services, appointments, and support
- Receive and evaluate job applications and run our hiring process
- Meet legal, tax, and regulatory obligations
- Improve our services and website
We do not sell or rent your personal information to anyone.
4. Background checks for job applicants
A police background check (criminal record check) is a mandatory step in our hiring process. We only conduct it with your explicit written consent, which you give in the application form. Without that consent, your application cannot proceed. Information collected for the check is used only for hiring purposes and is shared only with the screening provider or police service conducting the check.
5. Who we share your information with
We share personal information only when necessary:
- Service providers who help us run our business — for example, our form processor, email provider, website host, and phone system provider. They receive only what they need, must keep it confidential, and may not use it for any other purpose.
- Background check providers or police services, for job applicants who have consented (see section 4).
- Legal and regulatory authorities, when required by law, court order, or to protect our rights.
6. How we protect your information
We take reasonable steps to safeguard your information, including secure systems, encrypted connections, password-protected accounts, and limiting access to only the people who need it to do their jobs. No method of storage or transmission is completely secure, but we regularly review our practices to keep your information protected.
7. How long we keep your information
We keep personal information only as long as needed for the purpose it was collected, or as required by law. For example:
- Client and service records are kept as required for tax and business purposes.
- Job applications from candidates who are not hired are normally kept for up to 12 months in case a suitable role opens up, unless you ask us to delete your application sooner.
You can ask us to delete your information at any time (see section 8); where the law requires us to keep certain records, we will explain that.
8. Your rights
Under PIPEDA, you have the right to:
- Know what personal information we hold about you and how we use it
- Access a copy of your personal information
- Correct information you believe is inaccurate or incomplete
- Withdraw consent for us to use your information, subject to legal or contractual limits (withdrawing background-check consent during hiring means your application cannot proceed)
- Challenge our compliance — if you believe we have not handled your information properly, contact us first; you also have the right to complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca
To exercise any of these rights, contact us at cleanor.office@gmail.com.
9. Cookies
Our website may use cookies and similar technologies to make the site work properly and to understand how visitors use it. You can control or delete cookies through your browser settings; disabling them may affect how some parts of the site function.
10. Third-party links
Our website may link to other websites. We are not responsible for their privacy practices. We encourage you to read the privacy policy of any site you visit.
11. Children’s privacy
Our services and job applications are intended for adults. We do not knowingly collect personal information from children.
12. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new “last updated” date. Significant changes will be communicated through our website or directly where appropriate.
13. Contact us
If you have questions about this policy, want to access or correct your information, or wish to make a privacy complaint, contact our Privacy Officer:
Cleanor Service Inc. — Privacy Officer
130 Spadina Ave, Unit 500, Toronto, ON
Phone: (647) 948-9038
Email: cleanor.office@gmail.com